You might recall some time ago, in a Things that Suck post, I'd mentioned how working in the service industry can totally suck. With that, I was able to justify creating a Ten Commandments for restaurant dining and pass it off as a TtS.
With time comes the necessity of change (hear that, old people? Change. I know. Scary). And like all good things that could always be better, my Ten Commandments needed a touch-up. Plus, I felt the commandments themselves deserved their own post.
If you're at all familiar with the original post, you might notice similarities between this one and the last, but I have no interest in a full re-write, as I feel some things in the last post still hold true.
Dedicated to all the under-tipped, under-appreciated and over-exhausted servers, hosts, bussers, bartenders, dishwashers, to-go peeps, cooks and everyone else who has lost a part of their soul from doing time in the service industry.
The (Revised) Ten Commandments for Eating in a Restaurant:
Thou Shalt Not Be Impatient
There's a really great chance that the first part of your dining experience will involve waiting for a table. This time is crucial for both the restaurant staff and patrons alike. This is where they get to size you up. How you act in the lobby of a restaurant greatly impacts how the rest of your evening at said restaurant is going to progress. What I mean to say is, don't act like a shithead, lest you be treated like a shithead.
If it's one thing we're known for having in this beautiful country, it's a ridiculous over-abundance of places where you can get food if you're in a hurry. That's sort of why they call it "fast food." Because, you know, it's fucking fast. If you go into a restaurant and bitch about a 15-minute wait because you're on your lunch break and you only have an hour, I'm sure there're 13 fucking drive-up windows you could go to within a one-mile radius of where you are at any given time. There are people in third-world countries who would wait hours for a fucking piece of bread. You can wait 15 minutes.
Patience isn't only needed while you wait for a table, either. Sometimes you might have to wait a little bit longer than expected for your food, too. While you might think your food is taking forever because you have a shitty server, this usually isn't the case. You might not believe this, but 99.9 percent of the time, you aren't the only fucking person in the restaurant whose food is being cooked. Like waiting in the lobby for a table, you have to wait your turn for your food, too.
Finally, it's time to pay your server. Say you're in a larger group, and you douchebags all have to pay separately. You can't expect your server to make change for eight 20 dollar bills in 30 seconds. It just isn't possible. Because you can't figure your shit out beforehand, you're going to have to fucking deal with getting back to work late. God knows if your change came back wrong, you'd stiff your server without thinking twice about it.
Thou Shalt Use Thy Server's Name.
After you've (hopefully) waited patiently for your turn, your host will seat you in a table that belongs to a specific server. One of the first things this server will do is tell you his or her name. Once your server has told you their name, that will be the name you refer to your server as for the rest of your dining experience. I know servers, and I'm pretty sure none of them go by the nicknames "psssst", "hey you", or "hellloooooo". I also don't know too many people who answer to a snap of the fingers or a whistle.
You know who responds to finger-snaps and whistles? Fucking dogs. (Spoiler alert!) Your server is not a dog.
Chances are, instead of getting whatever it is you wanted or needed, all you'll get is ignored.
Thou Shalt Not Use Thy Cellphone
Have you ever been behind some douchebag in the grocery line who takes way too much goddamn time paying for their shit because they're too busy jabber-jawing with someone on their cell phone? Annoying, right?
Your server is busy. He or she has other things going on besides you. And while the workers in the restaurant may be there to wait on you, they aren't there to wait for you. Your server wants to get your order, you know? He can't do that with you on the phone talking about whatever it is you're taking about that's so fucking important you find it necessary to ignore everyone and everything around you. That's how people in the city get hit by buses.
Put the phone down, or shove it up your ass. Either way, get it the hell away from your face.
Thou Shalt Not Covet Thy Neighbor's Table
Don't wait for your host/ess to set menus down at a table before you're all, "Oooh! Kan I has teh booth over dere plz omg!" You can make these kinds of special requests up front, and up front only. Once you're name is called for a table, that means a table has been selected for you, you know, because it's your fucking turn to sit. So please -- fucking sit. Believe it or not, the food tastes the same whether you're at a table in the front or one in the back. Your food will also taste the same if you're in a booth, in the bar area, a table in the center of the room or a table in the corner.
Thou Shalt Not Create Thy Own Entree
If there is an item of the menu that you would like to order, use as little "extra this...", "hold that...", "light on...", "none of this, but more of this..." as possible. If you have to make more than two alterations to one menu item, you might want to consider trying something else. Everything is prepared by a recipe. If you ever cooked at home, you'd fucking know that. If you alter a dish too much, it's not going to be the same as it would be if you ordered it the way it was supposed to be. So if it tastes bad, it's probably because you screwed it up with your ingredient-shuffling bullshit.
Also, if it's not on the menu, they don't have it. If they had it before and they don't have it now, they can't and won't make it for you. If you said "they did it the last time," you're a goddamn liar.
Thou Shalt Coordinate Thy Needs and Pace Thyself
It's been mentioned before, but it needs to be reiterated. You and everyone else at your table are not your server's only responsibility. There will be multiple times throughout your dining experience where your server will ask you if you need anything. This opportunity should be seized by you and fellow party members to, oh, I don't know, tell your sever everything you fucking want. You can single-handedly throw your server into a tailspin, thereby landing them a spot in the weeds with your staggered wants and needs.
While it may, to some extent, be the server's job to anticipate your needs, you need to give a little, too. Anticipate your own needs. Be an adult. Make an assessment of things you have and the things you might want more of. Don't ask your server for more soup, only to ask them for a drink refill when they come back. And then more salad when they come back from that. It'd be like calling Pizza Hut and ordering a pizza, then calling back five minutes later and ordering wings, then calling back three minutes later and ordering two more pizzas, then calling back four minutes later and changing the toppings on the first pizza from the second order.
Everyone hates you after that. That isn't a good feeling, is it? Figure your shit out when it's time to tell your server what you need. If you want bread, and butter for that bread -- ask for the shit at the same time. Also, your Coke is running out. Go ahead and ask for that, too. And tell your dumbass friends to check their shit to see if they need anything, too. Your server will be way more efficient if you give them a chance to bring you more than one thing at a time.
And you know, just because the drinks and bread are refillable, it doesn't mean you have to eat and drink as fast as you can so you can immediately get more. The soda and bread will not disappear. Rations of carbs and sugar are fine. It's not 2012. The apocalypse isn't nigh. John Cusack will not save you. So slow down, your server doesn't want to have to deal with your stupid ass choking because you couldn't control your damn intake.
Thou Shalt Take Responsibility For Thy Spawn.
If you are part of a party containing children, and you are the one informing the host/ess of your party size, remember that the children in your party are people too. Count them. They need a place to plant their asses like the rest of you.
Also, be prepared to adjust the tip according to the confetti of Cheerios, french fries and crayons left on the floor from your demonseed that your server will eventually have to clean up. Would you leave that kind of a mess at a friend's house? I didn't think so.
Furthermore, if you aren't at Chuck E. Cheese's, then don't let your bastard children run amok in the restaurant. You're the boss, figure out how to keep them under control. It's called parenting; you should give it a try.
Thou Shalt Not Camp
If you've broken the first commandment on this list, then clearly you have a problem with patience. But listen. Do you know why you have to wait for that table? Because some other motherfuckers refuse to leave.
These people will get their check and then continue to sit there until the skin of their asses take root in their chairs. This does nothing but prevent other people from sitting down. So while they are pitching their tent, making s'mores and singing Kumbaya, no one else can be seated, and the server is making no money from that table.
Most restaurants have a restriction on the number of tables they allow their servers to have. If you're at a restaurant that has three-table sections, you could -- in theory -- be knocking out one-third of your server's overall tips for that shift.
If you decide to camp, you'd fucking better tip accordingly. That's all I'm saying.
Thou Shalt Not Close The Restaurant
"What time do you close tonight?"
"In about 10 minutes."
"Oh. Good. So we still have time, then."
Ugh.
You may have a hard time believing this, but the lives of the people who work in a restaurant don't revolve around said damn restaurant. These people have wives and husbands and kids and pets -- just like you. Before you go into a restaurant and it's late, you better be aware of what time they close. There are all types of people who can totally fuck your day up if you work in a restaurant, but the absolute worst kind is the one that keeps you there after the place should be closed.
And even if you aren't sure exactly what time the place closes -- fucking look around. If you're the only people in the entire dining room, that should spark some sort of question as to what time that particular establishment locks their doors.
Thou Shalt Tip Properly
Self. Fucking. Explanatory.
You might hear stories about servers in different states making more than minimum wage along with getting tipped. These things are adjusted for cost of living. This does not -- I repeat -- this does not excuse you from leaving less than 20 percent.
Did you know in most restaurants, the servers tip out a percentage of their earnings to bussers, hosts, bartenders and food-runners? When you tip, you aren't just tipping the servers. They don't make every cent you give them.
I understand the economy sucks. You've had to make some financial cutbacks. Well you know what? The economy doesn't just suck for you. It sucks for your server, too. It sucks for the hosts and the cooks and the bussers. All I'm saying is -- if you can't afford to tip, you can't afford to go out to eat.
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If the above commandments are adhered to, your dining experience will be an enjoyable one. I guarantee it. Your server will be happy. You will be happy. They will want you to come back, and you will, in return, want to come back because of how you are treated when you follow the rules.
Servers don't forget you. Good guest or bad.
Servers never forget.
Have your own commandment? Leave it in the comments, or something.
Great, and it makes me really glad that I don't serve anymore. I hated the shit people would do.
ReplyDeleteAMEN.
ReplyDeleteeat and leave
dont let your child run around like a crazy demon---put a leash on em if it's that bad! haha
-kel
"Thou Shalt Not Create Thy Own Entree
ReplyDeleteIf there is an item of the menu that you would like to order, use as little "extra this...", "hold that...", "light on...", "none of this, but more of this..." as possible. If you have to make more than two alterations to one menu item, you might want to consider trying something else."
I 100% DISAGREE!! I feel the customer should get what "THEY" want for their money. I ask for condiments on the side a lot(mayo, ranch, mustard, tartar sauce, bbq sauce, etc.) I also on sandwiches or burgers don't want tomatoes or pickles. I also don't want salt on my fries and not overdone fries. I don't feel that is wrong. If you don't like, it don't be a server!!!
I have EVERY RIGHT to order the WAY I WANT TO!!
"If they had it before and they don't have it now, they can't and won't make it for you."
WRONG!! One time I really did ask for something a restaurant recently took off their menu and they made it for me. It was bbq chicken nachos. They did it. It wasn't on the menu still though. It doesn't hurt to try, you see. That experience PROVES it!!
"Figure your shit out when it's time to tell your server what you need. If you want bread, and butter for that bread -- ask for the shit at the same time. Also, your Coke is running out. Go ahead and ask for that, too."
I seriously do this ALL THE TIME tell my server LOTS of things at once, but most don't WRITE ANYTHING DOWN, which it's so many things, they FORGET something.
Good example recently, I asked for 3 boxes, a bag, a coke to-go, and the check. Our waitress didn't WRITE ANY OF THAT DOWN. She forgot the bag. You see, that is exactly why customers do that, because it just doesn't help MOST of the time honestly. They will forget something if you ask for TOO MUCH at once and they are too LAZY to WRITE DOWN WHAT YOU SAY. They think the orders are the only things to remember, but even simple request like a bag, a box, a to-go cup, etc. can and have been forgotten. I have had refills forgotten before due to servers being too lazy to WRITE IT DOWN. Writing it down is not a guarantee, but it sure does help remember instead of by memory alone when you have got 7 other request alone with my 3 or 4 that I just said for example.
I honestly think it's because they see it doesn't help when you tell your server too much, they can't remember it all, because they don't write it down.
A waiter, some months ago, I asked for more bread, refills, and extra napkins. He forgets the napkins.
Now you understand why? Do you WRITE DOWN EVERY SINGLE REQUEST and do you remember request if many are given to you at once?
I have the most problems with condiments. Even when the same servers brings out the food that took the order, they don't get the condiments I asked for. Even with sometimes 1 appetizer and they wrote it down even. They are too lazy to compare the written order to the food.
My point is, I TRY SO HARD to ask for lots of things at once, but MOST of the times, it doesn't help. Stuff gets forgotten a lot of the times, more times than not. Give your server too much to get at once, they won't remember it, because they didn't even TRY to by writing it down.
I would not call a server LAZY just because he/she is not writing down your requests....You are not the only guest that he or she is serving and if you have ever been a server you know that we run constantly fulfilling the needs of said GUESTS. How rude of you. Stay home please or go to McDonald's.
Delete"Also, be prepared to adjust the tip according to the confetti of Cheerios, french fries and crayons left on the floor from your demonseed that your server will eventually have to clean up."
ReplyDeleteWhile I don't do this, if anything, I will stack up dishes for the server to get them out of me and my husband's way as well as to help them, I fully 100% DISAGREE with you on this. If you clean up the mess "EVENTUALLY" meaning AFTER the customers have left, the SERVICE is OVER WITH, so is the TIPPING!!
I do NOT count service as removing dishes unless it affects my space at the table. I really don't care if the server takes away the dishes or not unless I am at a small table and need the room. I definitely don't count if I am gone if they clean up a mess. That's not SERVICE, that's after I have left. As I said before, I DON'T leave messes, I just don't understand how you can't see it's NOT a part of the service if the customers have LEFT the restaurant?
"Would you leave that kind of a mess at a friend's house"? I didn't think so."
Unless you know the server personally(friend or a regular customer of theirs), this is stranger, which you are comparing oranges to apples here. WHO cares if a customer leaves a mess that doesn't know you? Do you truly expect them to care about a stranger? A friend, or a server you know well, YES, but not a server you never have had before and are not friends with or don't even know.
"If you decide to camp, you'd fucking better tip accordingly. That's all I'm saying."
I NEVER have done this before, but we stay long sometimes due to ordering bar drinks, which do take time to drink. At least we are ORDERING something still, so I don't feel I am doing anything wrong if I am still ordering things to add to the bill to make the tip higher.
Now, for the people that do stay longer without ordering anymore things, I disagree about the tipping part, but agree about the LEAVING part. Tipping is for SERVICE, NOT if they sit longer. That's not service, is it? If you are truly giving service during that extra time, of course tip more, but if you aren't, WHY should you deserve more for ZERO amount of work more being done?
"Did you know in most restaurants, the servers tip out a percentage of their earnings to bussers, hosts, bartenders and food-runners? When you tip, you aren't just tipping the servers. They don't make every cent you give them."
While it is very true they don't make every cent you give them, it is 100% untrue that we tip the others. OUR SERVERS TIP THESE PEOPLE, NOT US!! That truly means if someone stiffs you, you still have to come up with money from somewhere else to tip the other co-workers out. WE TIP OUR SERVER, the server tips the other people. If we tipped the others, you wouldn't be paying to serve some customers, because they'd get their money without YOUR money being given to them in the case of a stiff.
That is why if the bartender makes the wrong drink and it's obvious to the eyes, that's on YOU, because we are tipping YOU, NOT the bartender. The bartender will get his percentage of alcohol sales anyways no matter what. We are tipping on YOUR PERFORMANCE, NOT theirs. Your performance was in this example, bringing out an obviously wrong drink to my table. That's not the bartender's fault you didn't make sure you were bringing me the right thing. If we were tipping the bartender, we'd be sitting at the bar and you wouldn’t see any part of the bartender's tip.
STAY HOME ASS HOLE. You do not deserve to eat out in public. Where in the hell do people like you come from? Is your home a mess? I am guessing yes, if you spent time cleaning you would have a different outlook. You have no common sense do you? It is people like you that make my life a living hell....Please STAY HOME.
Delete"Thou Shalt Not Close The Restaurant
ReplyDelete"What time do you close tonight?"
"In about 10 minutes."
"Oh. Good. So we still have time, then.""
This one I actually agree with you on this one. I think about when I am ready to leave work how I feel, so don't do that to someone else. I feel if the place closes in 10 minutes, you better be prepared to get one coke at the bar and that's it if you do want to stay. It's rude to stay over a place that is closed. We don't do that sort of thing.
"Once you're name is called for a table, that means a table has been selected for you, you know, because it's your fucking turn to sit. So please -- fucking sit. Believe it or not, the food tastes the same whether you're at a table in the front or one in the back. Your food will also taste the same if you're in a booth, in the bar area, a table in the center of the room or a table in the corner."
I ask upfront at the hostess's stand what I want 99.9% of the time. While the food may taste the same, the comfort isn't the same. There are 2-seater booths at some restaurants that are so snug, I am just miserable. I am not even 100lbs even, but I hate being confined like that and not having enough room to put some condiments or extra dishes. I don't see what the big deal is if someone wants to switch? So, the food is STILL GOING TO GET SERVED, just as your advice to us about "THE FOOD WILL TASTE THE SAME." WHY is it such a big deal? I have asked before when I was younger at times to move, because I didn't think about that an air conditioning vent was going to be right under us. I don’t understand why it's that big of an issue?
"Thou Shalt Not Use Thy Cellphone
Have you ever been behind some douchebag in the grocery line who takes way too much goddamn time paying for their shit because they're too busy jabber-jawing with someone on their cell phone? Annoying, right?"
This one I fully 100% AGREE with as well unless you are at a point where you are waiting for your food a good 10 minutes or so still most likely and don't need anything, then to me, that's just like talking with someone at the table. I think it's rude if you are trying to get an order from a customer and can't all because they are on the damn cell phone. It is SOOOO RUDE!!
"While you might think your food is taking forever because you have a shitty server, this usually isn't the case."
ReplyDeleteNo, more times than not, it's usually that your server INTENTIONALLY WAITS to put in your order into the computer. I have had servers buss a table before putting in an order. That is SO RUDE and VERY INCONSIDERATE of others hunger as well as time. I have had servers go to other tables VOLUNTARILY(meaning they weren't called over and didn't have something they were bringing them that they asked for before such as food was ready or something) BEFORE putting in orders. Usually, it's that the servers don't go to put the orders in right after they get them if they can in a fair manner. What I mean by that is, I don't expect you to ignore someone else's request that came BEFORE mine such as someone's food being ready or someone asked for their check or a refill. I expect you to be fair and do what's right. If I just gave my order, don't go to other tables if they aren't calling you over. That truly puts a delay in the order. That is the truth!!
Sometimes servers FORGET to put in orders completely. 3 times it's happened to me and my husband where servers admitted doing so.
Lots of times servers put in the order wrong, which delays things as well. If you put in my order wrong in some way, you have delayed my order in some way by YOU pressing the wrong buttons.
If the server brings out the wrong food, THAT is something that happens QUITE OFTEN, which DELAYS your food. If another server that brought out the wrong food when you put in the order correctly, no you wouldn't be at fault, but still should count against the tip since that server was a part of the service that got messed up at our table.
So, more times than not, the server has something to do with how long you wait for your food.
"Thou Shalt Tip Properly
This does not -- I repeat -- this does not excuse you from leaving less than 20 percent."
I fully agree 100%, but I don't feel service is always worth 20%. Sometimes servers are lazy and aren't nice. A lot of times you can be very nice about the mistake the server made, STILL no apology and even sometimes they end up blaming others when it was their fault. They wonder why they didn't get a good tip, well they should look at WHAT did they do. Did they truly try their best or did they not give a shit? Were they nice about a mistake that was made?
You sound like you are ENTITLED to a tip. It's EARNED!! You earn your money like the rest of us in this world that work for a living.
"Thou Shalt Use Thy Server's Name.
You know who responds to finger-snaps and whistles? Fucking dogs."
I think that is terrible that people would do that. That's just wrong. We are all people, not dogs. At the same time though, I don’t always remember the server's name. I am terrible with names. If I need my server, I may raise my hand mid-way if I need to call them over, just a simple motion that they notice I want something. I couldn’t fathom snapping or whistling. That's just mean. If I have a server a lot, I will remember their name, but if it's my first time having them, 9 times out of 10, won't remember. I am concerned with ordering, not what the person's name that is serving me. Our servers don’t' know our names, so it’s not always necessary honestly. I truly fully 100% agree NEVER be rude to a server by whistling or snapping or say "hey you." That's just stupid, wrong, and mean.
I hope Springs1 never leaves the house. can anyone say "entitled?"
ReplyDeleteGuys, I don't think Springs1 has ever actually been into a restaurant before . . . He spends all of his freetime (which I'm guessing is quite a large percentage of his time) writing short novels in all caps on other people's blogs.
ReplyDeletei sometimes camp out overlong. i'm guilty of breaking that commandment (as i probably am of the "real" ones as well).
ReplyDeletebut i try to remain cognizant of the restaurant staff and their needs, so if i am pitching a tent, it's not gonna be when the place is hopping.
I have nothing else to add. You just posted everything I go through on a daily basis. If only we could make them understand. But, until you've done the work, most just don't get it. Great, and I mean really great write up!!
ReplyDeleteI wonder how Springs would feel if she was docked 20% of her pay every time she made a mistake, was late on work, or when another of her co workers made a mistake during a shared work project? But, she is a perfect example of how people think. Now, I wonder if she has ever served/waited tables? Doubtful.
ReplyDelete